Privacy Policy

Upstairs Technology Solutions operates Saka Logistics from Mbezi Beach, Dar es Salaam, Tanzania. Saka Logistics connects customers who need shipment services with drivers, fleet managers, and logistics businesses.

This Privacy Policy applies to the Saka Logistics customer app, driver and fleet app, dashboards, website, support channels, and related services.

We collect account information that you provide, including your name, phone number, email address, date of birth, preferred language, profile image, password, account role, verification status, and communication preferences. If you use Google sign-in, Google gives us the account identifier and profile details needed to authenticate you.

For drivers, fleet managers, and business users, we may collect national identity or passport details, TIN or NIDA, driving licence details, proof of residence, vehicle registration and insurance, business registration, emergency contacts, next of kin, payout details, and verification documents.

We collect shipment information such as package names, descriptions, images, dimensions, weight, handling instructions, pickup and delivery addresses, map coordinates, budgets, offers, accepted prices, tracking numbers, status history, proof of delivery, ratings, reports, and support messages.

We collect transaction records such as payer name and contact details, amount, order reference, payment channel, transaction reference, status, receipt, refund request, provider response, and administrative review notes. Payment providers process payment credentials. Saka Logistics does not store your mobile-money PIN or full card details.

We collect technical and security information such as IP address, device or operating-system information, push token, app activity, sign-in attempts, analytics identifiers, shipment-flow events, and service logs.

Customers may share device location, search for an address, or select map coordinates when creating pickup and delivery locations. We send typed address searches and selected locations to Google Maps or Places services to return address and map results.

The driver app collects precise location during an active shipment and may continue location updates in the background. We use driver location for job assignment, navigation, shipment tracking, safety, support, fraud prevention, and dispute resolution.

Relevant customers, fleet managers, logistics businesses, administrators, and support staff may see driver location or shipment tracking information when needed to manage the shipment.

You can control location permission through device settings. Turning it off may prevent address selection, driver job assignment, navigation, or live shipment tracking from working.

Saka Logistics may ask for camera, photo-library, or file access when you choose to upload a profile photo, package image, proof of delivery, support image, or verification document. We use the selected content for the action you request.

We store shipment chats, support messages, reports, reviews, and ratings so customers, drivers, fleet managers, logistics businesses, and support staff can coordinate deliveries and resolve problems.

We use information to register and verify accounts, onboard drivers and businesses, create shipment requests, support offers and counter-offers, assign drivers, track deliveries, process payments and refunds, send notifications, provide support, prevent fraud, enforce our terms, and meet legal obligations.

We use shipment, support, analytics, and service records to investigate incidents, resolve disputes, improve routing and dispatch, fix application problems, and measure service quality.

We share information among the customer, driver, fleet manager, logistics business, and support staff involved in a shipment. Shared information may include names, contact details, package details, pickup and delivery locations, offers, status updates, tracking information, messages, proof of delivery, and ratings.

We use service providers for parts of Saka Logistics. These include Snippe for payment processing, Google for sign-in and Maps or Places, Firebase and Expo for push notifications, PostHog for product analytics, Resend for email, messaging-service.co.tz for SMS, and providers of hosting, databases, cache, and file storage.

We may disclose information when Tanzanian law requires it, when a public authority sends a valid request, or when we need to protect users, logistics businesses, Upstairs Technology Solutions, or the public from fraud, abuse, or harm.

If Upstairs Technology Solutions completes a merger, financing, reorganisation, or sale of all or part of Saka Logistics, we may transfer relevant records as part of that transaction. The recipient must protect the information under this Policy and applicable law.

PostHog helps us understand account, shipment, payment, and app activity. Analytics may include a stable user identifier, account role, verification status, contact details, shipment identifiers, screens viewed, and actions taken in the app.

We use contact information, device push tokens, and notification preferences to send verification codes, shipment updates, payment notices, safety messages, support responses, and account alerts through SMS, email, in-app messages, or push notifications.

You can change push-notification permission in your device settings and update supported communication preferences in the app.

We keep personal information while your account remains active or while we need it to provide Saka Logistics. We may retain shipment, payment, refund, tax, fraud-prevention, dispute, security, audit, and legal records after account closure where the law or a legitimate business need requires retention.

Request account and personal-data deletion by emailing support@saka-logistics.com from the email address or phone number linked to your account with the subject “Saka Logistics Account Deletion.” We will verify that you own the account. We will delete or de-identify information that we no longer need and explain any records that we must retain.

Account deletion does not cancel a shipment, payment, payout, refund, complaint, or dispute already in progress. Contact support first if one of those matters remains open.

We use protected password storage, authentication tokens, role-based permissions, restricted administrative access, private file storage, signed file links, audit records, and service monitoring to protect information.

No internet or storage system can guarantee complete security. Keep your password, verification codes, device, and account access confidential, and contact us if you suspect unauthorised use.

You can update supported account details, change or reset your password, sign out, manage notification settings, and control camera, photo, file, and location permissions through your device settings.

You may ask us to provide access to, correct, or delete your personal information, or object to certain uses where applicable law gives you that right. Email support@saka-logistics.com. We may ask for information needed to confirm your identity and account ownership.

Saka Logistics does not target children under 13. If you believe a child has given us personal information, contact us so we can investigate and remove it where required.

Some providers that support Saka Logistics may process or store information outside Tanzania. We require those providers to handle information under suitable privacy and security safeguards.

We may update this Privacy Policy when Saka Logistics changes or when legal requirements change. We will post the revised Policy on this page with a new last-updated date and may notify you in the app when a change affects how we use your information.

For privacy questions, requests, or complaints, email support@saka-logistics.com or contact Upstairs Technology Solutions at Mbezi Beach, Dar es Salaam, Tanzania.