Privacy Policy

Upstairs Technology Solutions operates Saka Events from Mbezi Beach, Dar es Salaam, Tanzania. Saka Events connects customers with event service providers and supports service discovery, reservations, payments, reviews, and booking support.

This Privacy Policy applies to the Saka Events customer app, service-provider app, website, support channels, and related services.

We collect account and profile information that you provide, including your name, phone number, email address, date of birth, national identification number, profile photo, password, account role, and verification status. We store passwords in protected form rather than as readable text.

If you sign in with Google, Google gives us account details needed to authenticate you, such as your Google account identifier, name, and email address.

We collect reservation and transaction information, including selected providers and packages, booking dates, booking references, prices, payment status, payment phone number, transaction references, receipts, cancellations, refunds, and related records. Payment providers process your payment credentials. Saka Events does not store your mobile-money PIN or full card details.

We collect content you submit, including profile images, saved providers, reviews, ratings, complaint details, and messages sent through booking support.

Service providers may give us business names, taxpayer and registration details, business licences, contact details, addresses, map coordinates, service descriptions, package details, prices, images, and verification documents.

We collect technical and security information such as IP address, sign-in attempts, app version, device or operating-system information, push-notification tokens, app screens viewed, feature use, and booking-flow events.

Saka Events may ask for access to your photo library when you choose a profile image. We use the selected image only for the upload you request.

Saka Events may ask for permission to send push notifications about account security, bookings, payments, provider updates, and support messages. You can change notification permission in your device settings.

We do not collect contacts, call logs, SMS content, microphone recordings, or precise device location through the current customer app.

We use your information to register and verify accounts, authenticate sign-ins, display service providers, create and manage bookings, process payments and refunds, deliver notifications, provide support, resolve complaints, and publish reviews.

We use security and activity records to protect accounts, prevent fraud, investigate misuse, enforce our terms, diagnose errors, and maintain the service.

We use product analytics to understand searches, screen visits, sign-ins, bookings, and payment flows so our team can fix problems and improve Saka Events.

We share booking details with the service provider involved in your reservation. These details may include your name, contact information, selected service, booking date, booking status, support messages, and information needed to deliver the service or handle a complaint.

We share data with companies that help us run Saka Events. These include Snippe for payment processing and payouts, Google for account sign-in, Firebase and Expo for push notifications, PostHog for product analytics, Resend for email, messaging-service.co.tz for SMS, and providers of hosting, databases, and file storage.

We may disclose information when Tanzanian law requires it, when a public authority sends a valid request, or when we need to protect users, service providers, Upstairs Technology Solutions, or the public from fraud, abuse, or harm.

If Upstairs Technology Solutions completes a merger, financing, reorganisation, or sale of all or part of Saka Events, we may transfer relevant records as part of that transaction. The recipient must protect the information under this Policy and applicable law.

We keep personal information for as long as your account remains active or we need it to provide Saka Events. We may retain booking, payment, refund, fraud-prevention, tax, audit, complaint, and legal records after account closure when the law or a legitimate business need requires retention.

You can delete your account directly in the app: open Profile, select Delete Account in the Account section, and confirm when prompted. This immediately signs you out of every active session.

When you delete your account, we remove or anonymize your personal information, including your name, contact details, profile photo, password, multi-factor authentication data, and linked sign-in identities. We keep booking, review, complaint, approval, and support-message records associated with the deleted account without the personal information that identifies you, for as long as the law or a legitimate business need requires retention — for example, payment, tax, audit, fraud-prevention, or dispute records.

If you cannot access the app, email info@upstairstechnologysolutions.com with the subject “Saka Events Account Deletion” and we will verify your identity before processing the request.

We use access controls, protected password storage, authentication tokens, role-based permissions, restricted administrative access, and service monitoring to protect personal information.

No internet or storage system can guarantee complete security. Keep your password, verification codes, device, and account access confidential, and contact us if you suspect unauthorised use.

You can review or update supported profile details in the app, change your password, sign out, and control notification permission through your device settings.

You may ask us to provide access to, correct, or delete your personal information, or object to certain uses where applicable law gives you that right. Email info@upstairstechnologysolutions.com. We may ask for information needed to confirm your identity and account ownership.

Saka Events requires users to be at least 17 years old. If you believe a child has given us personal information, contact us so we can investigate and remove it where required.

Some providers that support Saka Events may process or store information outside Tanzania. We require those providers to handle information under suitable privacy and security safeguards.

We may update this Privacy Policy when Saka Events changes or when legal requirements change. We will post the revised Policy on this page with a new last-updated date. We may also notify you in the app when a change affects how we use your information.

For privacy questions, requests, or complaints, contact Upstairs Technology Solutions at info@upstairstechnologysolutions.com, call +255 762 222 200, or write to Mbezi Beach, Dar es Salaam, Tanzania.